Al Etihad Credit Bureau is a Public Joint Stock Company wholly owned by the Federal Government. As per UAE Federal Law No. (6) of 2010 on Credit Information and its amendment in Federal Decree Law No. (8) of 2020, the company is mandated to regularly collect, store, analyze and use credit information from financial and non-financial institutions in the UAE. Al Etihad Credit Bureau uses credit information to calculate Credit Scores and produce Credit Reports for individuals and companies in the UAE.

We have extensive information on our website on Al Etihad Credit bureau, our products and frequently asked question. We have also made all our products available to be electronically purchased through AECB website and mobile apps. 
If you believe you still would like to talk to a customer experience officer, you may call our Contact Center on 800-BUREAU (800-287328) Saturdays to Thursdays from 8am to 4pm

In case of such disagreement between individual/company and information provider regarding a data correction request please call our Contact Center on 800-BUREAU (800-287328) and have the relevant information ready in order to register a data correction dispute.

Please note that Data Correction Disputes can be registered only if your Data Correction Request has been rejected by the related information provider.

To raise a Data Correction Request and obtain the related Data Correction Reference ID, please fill the form available on our website at https://aecb.gov.ae/correction

We have extensive information on our website on Al Etihad Credit bureau, our products and frequently asked question. We have also made all our products available to be electronically purchased through AECB website and mobile apps and through AECB Contact Center.
If you believe you still cannot get to the information you are after, you may contact our Contact Center 800-BUREAU (800-287328) Monday to Saturday from 8:00am to 4:00pm

For more details on locations, please visit the "Contac Us" section on our website  

https://aecb.gov.ae/contact-us