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We have extensive information on our website on Al Etihad Credit bureau, our products and frequently asked question. We have also made all our products available to be electronically purchased through AECB website and mobile apps and through AECB Contact Center.

If you believe you still cannot get to the information you are looking for, you may contact our Contact Center 800-BUREAU (800-287328) Sunday to Friday from 8:00am to 4:00pm.

Your Credit Report is not only a compilation of your credit history but also a reflection of your behavior towards payment obligations. Defaults missed payments and bounced cheques will always appear in your Credit Report up to a period of 5 years.

AECB Credit Reports and Credit Scores are electronic and does not require stamps or signatures.

If you would like to share your Credit Report or Credit Score with an individual or an external entity in or outside the UAE, you can do that by:

  • For individuals: indicate the email address of the recipient when buying the report through the AECB mobile app or website.
  • For companies: indicate the email address of the recipient in the request form

You can download the mobile app here:
Apple Store Google Play Store

For individual customers, the Credit Report with Score for individuals is AED 84 including VAT.

For companies the price is AED 157.50 including VAT. 

You may see further pricing details by accessing the pricing section available in our website’s documents section: 


Direct link:




Guarantor's information appears against each credit facility in the Credit Report as mandated by the Central Bank of the UAE regulations.

To obtain your Credit Report and Credit Score visit or download the AECB CreditReport app available in the App Store, Google Play or by raising a request through AECB Contact Center. You will need to have your Emirates ID and registered mobile phone with you to complete the purchase process.

Apple Store Google Play Store

Documents required to delegate third party:

  • Copies of the valid Emirates ID card and passport(s) of the person applying for his/her report.
  • Original valid power of attorney
  • Original Emirates ID of the third party authorized to get the report on behalf of the main applicant.

Joint credit facilities will appear on the individual Credit Report of both individuals.

The personal historical information like addresses and previous employment records remains in the Credit Report even after a submission of new record. The old records will appear under the historical heading of the personal information.

AECB collects data from UAE-based information providers. However, and as and when laws and regulations permit, AECB will add foreign credit data whenever possible.

Usually the purchased Credit Report or Credit Score is sent to the registered email within 8 hours. However, sometimes an instance may occur where the system will automatically prevent the email from being sent for technical reasons. In this case please call our Contact Center on 800-BUREAU (800-287328) and have the relevant information ready in order to register a service request.