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We have extensive information on our website on Al Etihad Credit bureau, our products and frequently asked question. We have also made all our products available to be electronically purchased through AECB website and mobile apps and through AECB Contact Center.
If you believe you still cannot get to the information you are after, you may contact our Contact Center 800-BUREAU (800-287328) Monday to Saturday from 8:00am to 4:00pm


For more details on locations, please visit the "Contac Us" section on our website  

https://aecb.gov.ae/contact-us

Al Etihad Credit Bureau (AECB) does not play any role in reviewing, assessing or approving your application for credit facilities or products and services. The information in your credit report is used by banks, finance companies, telecommunication operators, water and electricity providers, courts, government entities, etc to support them in making their own decision to disburse credit facilities or provide products or services.

You can identify the Information Provider through the Provider Code section, that appears next to each information in the Credit Report. The Information Providers contact details can be found in the last section of the Credit Report which includes a list of symbols to identify the provider of the information.

The Credit Report covers a 2-year payment history on each active/closed credit facility and service as well as 5-year history for any bounced cheques.