Please use the reset password functionality available on Etihad Credit Bureau apps and website. If the issue still persists, please call our Contact Center on 800-BUREAU (800-287328) and have the relevant information ready in order to register a service request.

For individual customers, the Credit Report is AED 84 including VAT, and the Credit Score is AED 10.50 including VAT.
For establishments, the Credit Report is AED 84 including VAT, and the Credit Score is AED 10.50 including VAT.
For companies, the Credit Report is AED 157.50 including VAT, and the Credit Score is AED 10.50 including VAT.

Entities accessing your credit report must first have your consent. This aligns with the UAE Federal Law No. (6) of 2010 on Credit Information and its amendment in Federal Decree Law No. (8) of 2020. Any company subscribing to Etihad Credit Bureau services, such as UAE banks, telecommunication companies or government entities can request reports on their customers without their consent if a payment is outstanding.

Your Credit Report and Score will always be sent to your registered email ID. However, you can access all previously purchased Credit Reports and Credit Scores through the Etihad Credit Bureau app or by logging into Etihad Credit Bureau website and viewing the Purchase History section.

In order to calculate a Credit Score, we require a minimum period of credit history and some additional conditions. Some of the most common reasons why you cannot get a credit score are:

• You do not have enough information in the last 24 Months.
• You are a new borrower with less than 6 months of payment history.
• You are not a borrower yet.
• Your credit report has no updates in the last 12 Months and no recent activity can be used to calculate the credit score.
• You have not used your credit limits in the last 12 Months.

Etihad Credit Bureau prices its products in line with the products and price list that is approved by the UAE Cabinet. 

We have extensive information on our website on Etihad Credit bureau, our products and frequently asked question. We have also made all our products available to be electronically purchased through Etihad Credit Bureau website and mobile apps and through Etihad Credit Bureau Contact Center.
If you believe you still cannot get to the information you are after, you may contact our Contact Center 800-BUREAU (800-287328) Monday to Saturday from 8:00am to 4:00pm

For more details on locations, please visit the "Contac Us" section on our website  

https://etihadbureau.ae/contact-us

You can conveniently purchase your company's Credit Report and Credit Score by filling in the form available at https://online.etihadbureau.ae/reportrequest

To follow-up on a previously submitted request, please reply to the email that you received containing the Reference ID.

Etihad Credit Bureau is a Public Joint Stock Company wholly owned by the Federal Government. As per UAE Federal Law No. (6) of 2010 on Credit Information and its amendment in Federal Decree Law No. (8) of 2020, the company is mandated to regularly collect, store, analyze and use credit information from financial and non-financial institutions in the UAE. Etihad Credit Bureau uses credit information to calculate Credit Scores and produce Credit Reports for individuals and companies in the UAE.