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We have extensive information on our website on Al Etihad Credit bureau, our products and frequently asked question. We have also made all our products available to be electronically purchased through AECB website and mobile apps. 
If you believe you still cannot get to the information you are after, you may visit our customer experience centers in Abu Dhabi or Dubai during our working days and hours:
Sunday to Thursday from 9am to 3pm 
For more details on locations, please visit the "Contac Us" section on our website  

https://aecb.gov.ae/contact-us