FAQs

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Please call our Contact Center on 800-BUREAU (800-287328) and have the relevant information ready in order to register a service request.

A nominal amount is charged to your card in order to refer to it when confirming the addition of a new payment card on the app. This amount is only a pre-authorization which is not billable and is usually automatically released within two weeks.

Usually the purchased Credit Report or Credit Score is sent is sent to registered email within 8 hours. However, sometimes an instance may occur where the system will automatically prevent the email form being sent for technical reasons. In this case please call our Contact Center on 800-BUREAU (800-287328) and have the relevant information ready in order to register a service request.

Once the service request is registered you will receive a response from our Contact Centre within 5 working days.

AECB Credit Reports and Credit Scores are electronic and does not require stamps or signatures.
If you would like to share your Credit Report or Credit Score with an external entity in or outside the UAE, then you can send an authenticated report to the external entity email address when buying the report through the AECB mobile app.
You can download the mobile app here:

Download our App

Al Etihad Credit Bureau accepts credit cards, debit cards, E-Dirham cards and soon mobile payment methods such as Apple Pay and Google Pay.

Information providers submit updated data to AECB on a daily basis. For non-banking sector, data is submitted on a monthly basis due to its static nature.

For any requests related to subscriptions, please send an email to Subscriptions@aecb.gov.ae and our team will respond accordingly.

The personal historical information like addresses and previous employment records remains in the credit report even after a submission of new record. The old records will appear under the historical heading of the personal information.

Direct Customers can buy any of the following products:

  • Credit Report with Credit Score for individuals
  • Credit Report for individuals
  • Credit Report with Credit Score for companies
  • Credit Report for companies
  • Credit Score for individuals
  • Credit Score for companies

There are additional products that are available for subscribers. For more information, you may reach out to the client engagement team on subscriptions@aecb.gov.ae